k777k Privacy Policy

Introduction and Scope

This Policy applies to all personal data collected by k777k in connection with the operation of the Platform and the provision of online casino and cricket betting services to players in Bangladesh. It covers data collected through account registration, KYC processes, gameplay activity, payment transactions, customer support interactions, and technical platform usage data such as device and browser information.

This Policy does not cover the privacy practices of third-party game providers, payment processors, or other external services that you may access through or in connection with the Platform. k777k encourages players to review the privacy policies of those third parties separately.

Data Controller Information

k777k is the data controller responsible for your personal data. Our contact details for all privacy-related matters are as follows:

Information We Collect

k777k collects personal data in the following categories, depending on how you interact with the Platform:

• Identity data: Your full legal name, date of birth, and Bangladesh National ID (NID) number or equivalent identification document provided during KYC verification.
• Contact data: Your Bangladesh mobile phone number and email address provided at registration or in subsequent account updates.
• Financial data: Transaction records including deposit amounts, withdrawal amounts, payment method used (e.g. bKash, Nagad, Rocket, Upay), and timestamps of all financial activity. We do not store your bKash PIN, Nagad PIN, or full card numbers.
• Gameplay data: Your betting history, game session durations, game outcomes, bonus claims, wagering activity, and responsible gaming settings such as deposit limits or self-exclusion status.
• Technical data: IP address, device type and operating system, browser type and version, session identifiers, and general geolocation (country/city level only, derived from IP address).
• Communication data: Records of your interactions with k777k customer support, including the content of emails sent to [email protected], and any complaint or dispute records.

k777k does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data beyond what is strictly necessary for identity verification. Where a document scan submitted for KYC happens to contain such information, it is treated as identity verification data only and not processed for any other purpose.

How We Use Your Information

k777k uses personal data collected from players for the following specific purposes. Each purpose is supported by a valid legal basis described in Section 5:

• Account creation and management: Creating and maintaining your k777k player account, verifying your identity through KYC, and managing your balance, deposits, and withdrawals.
• Service delivery: Processing your bets and casino gameplay, crediting winnings, processing bonus awards, and facilitating withdrawals to your registered bKash or Nagad account.
• Legal and regulatory compliance: Meeting our anti-money-laundering (AML), counter-terrorist financing (CTF), and Know Your Customer (KYC) obligations; verifying that players are aged 21 or over; and maintaining records required by applicable law.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, bonus abuse, multi-accounting, and any other activity that may be harmful to k777k or other players on the Platform.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling, enforcing deposit limits and self-exclusion requests, and providing appropriate responsible gaming interventions in line with our Responsible Gaming policy.
• Customer support: Responding to your queries, complaints, and support requests; processing account closure or self-exclusion requests; and resolving disputes.
• Marketing communications (consent-based): Sending you promotional offers, bonus notifications, and updates about new games or cricket betting markets — but only where you have given explicit consent, and only via the contact channels you have provided. You may withdraw consent at any time by contacting [email protected].

Legal Basis for Processing

k777k processes personal data only where it has a valid legal basis for doing so. The following legal bases apply to our processing activities:

• Contractual necessity: Processing that is necessary to perform the contract between k777k and the player, including account management, payment processing, bet settlement, and KYC verification required before the contract can be fulfilled.
• Legal obligation: Processing required to comply with applicable law, including AML and CTF regulations, age verification requirements, record-keeping obligations, and cooperation with lawful requests from competent authorities.
• Legitimate interests: Processing necessary for k777k's legitimate business interests where those interests are not overridden by your privacy rights — including fraud detection, security monitoring, responsible gaming enforcement, and general platform analytics to improve service quality.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit prior consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

KYC and Identity Verification

As an online gaming platform serving Bangladesh players, k777k is required to verify the identity of all players before processing withdrawal requests or approving bonus claims. KYC verification requires you to submit a valid Bangladesh National ID card (NID) or equivalent government-issued photo identification. Where the NID does not confirm date of birth, additional supporting documentation may be requested. k777k also reserves the right to request proof of address (for example, a recent utility bill or bank statement in your name) and proof of source of funds in connection with larger transactions or as part of periodic compliance reviews.

KYC documents submitted to k777k are stored securely and used solely for identity and age verification purposes. Scanned copies of identity documents are retained for the period required by applicable law (typically five years from account closure) and are then securely deleted. Access to KYC documents is restricted to authorised compliance personnel only.

Payment Data and Financial Privacy

k777k accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you initiate a deposit or withdrawal, you interact directly with the payment provider's interface. k777k does not receive or store your mobile banking PINs (bKash, Nagad, Rocket, or Upay), your card CVV numbers, or your full 16-digit card numbers. What k777k does retain is the transaction record: the amount, the payment method used (for example, bKash), the masked account reference (for example, the last four digits of your bKash number), the transaction timestamp, and the transaction status. This information is necessary for reconciling deposits and withdrawals, for resolving payment disputes, and for AML compliance record-keeping.

All financial transaction records are retained for a minimum of five years from the date of the transaction, as required for AML compliance purposes. After the mandatory retention period expires and no legal hold is in place, financial records are securely deleted or anonymised.

Cookies and Tracking Technologies

k777k uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in during a visit, security cookies that protect against cross-site request forgery, and cookies that remember your language preference. These cookies cannot be disabled without breaking core Platform functionality.
• Analytics cookies: Used to understand how players navigate the Platform — for example, which pages are visited most frequently, how long sessions last, and where players encounter errors. This data is aggregated and anonymised and is used solely to improve Platform performance and user experience. Analytics cookies require your consent.
• Functionality cookies: Remember your Platform preferences such as preferred display settings, game history, and responsible gaming reminders you have set. These cookies improve your experience on return visits.
• Security and fraud-prevention cookies: Help k777k identify suspicious login patterns, detect bot activity, and prevent account takeover attacks. These cookies are essential for platform security and cannot be disabled.

You can manage non-essential cookie preferences through your device's browser settings. Note that disabling analytics or functionality cookies may affect your experience on the Platform. k777k does not use third-party advertising cookies or share cookie-derived data with advertising networks.

Data Sharing and Third Parties

k777k does not sell, rent, or trade your personal data to any third party. We may share your personal data with carefully selected third parties only in the following circumstances:

• Payment processors: We share transaction reference data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to facilitate deposits and withdrawals. Each payment provider processes your data under their own privacy policy and security standards.
• Game providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, and Spribe receive only the minimum data necessary to deliver the game (typically a session token and your account currency). They do not receive your full name, NID, or mobile number.
• KYC verification providers: Where k777k uses a third-party identity verification service to assist with NID document authentication, that provider processes your submitted KYC documents under a strict data processing agreement with k777k.
• Law enforcement and regulators: We may disclose personal data to competent authorities, law enforcement agencies, or regulators where required by applicable law, a court order, or a lawful regulatory request — including in connection with AML and CTF investigations.

k777k requires all third-party data processors to maintain appropriate technical and organisational security measures to protect personal data and to use it only for the specific purpose for which it was shared. We do not transfer personal data outside of the relevant jurisdiction except where legally required or where adequate data protection safeguards are in place.

Data Retention

k777k retains personal data only for as long as necessary for the purposes for which it was collected, subject to mandatory legal retention periods. The following retention periods apply:

• Account and KYC records: Retained for a minimum of five years following the date of account closure, as required for AML compliance. Records linked to an active account are retained for the duration of the account relationship plus five years.
• Transaction records: Retained for a minimum of five years from the date of the transaction for AML compliance and financial dispute resolution purposes.
• Marketing and consent records: Consent records are retained for as long as the consent remains in force plus three years after withdrawal of consent, to demonstrate compliance with consent obligations. Marketing campaign data is deleted within 12 months of the campaign closing if the player has not made a subsequent deposit.

Your Privacy Rights

As a k777k player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with your full name, account username, and a description of your request:

• Right of access: You may request a copy of all personal data k777k holds about you. We will provide this within 30 days of receiving a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. Identity data corrections may require re-submission of KYC documentation.
• Right to erasure: You may request deletion of your personal data. We will comply where there is no overriding legal obligation to retain it (for example, AML record-keeping requirements mean we cannot delete transaction records within the mandatory retention period).
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold, or while a complaint is under investigation.
• Right to data portability: You may request a machine-readable copy of personal data you have provided to k777k in a structured, commonly used format. This right applies to data processed on the basis of consent or contractual necessity.
• Right to withdraw consent: Where processing is based on consent (for example, marketing communications), you may withdraw consent at any time by emailing [email protected]. Withdrawal does not affect the lawfulness of prior processing.

k777k will acknowledge receipt of privacy rights requests within 72 hours and aims to fulfil them within 30 calendar days. Where a request is complex or where k777k receives a high volume of requests simultaneously, we may extend the response period by up to a further 30 days, and will notify you if this is the case.

Data Security Measures

k777k implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit between your device and our servers; encryption at rest for sensitive data stored in our databases; strict access controls limiting data access to authorised personnel only on a need-to-know basis; regular security assessments and penetration testing of Platform infrastructure; and anomaly detection systems to identify and respond to unusual account activity in real time.

While k777k takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your k777k Account login credentials confidential. If you suspect that your Account has been accessed without your authorisation, notify us immediately at [email protected].

Children's Privacy and Age Restriction

k777k is strictly a 21+ platform. The Platform is not directed at, and is not intended to be used by, individuals under 21 years of age. k777k does not knowingly collect personal data from anyone under the age of 21. If we discover or are notified that we have collected personal data from an individual under 21, we will promptly close the associated Account, void any transactions, forfeit any associated funds in line with our Terms and Conditions, and delete the personal data of the underage individual as soon as is reasonably practicable.

Changes to This Privacy Policy

k777k reserves the right to update this Privacy Policy at any time. When we make a material change to this Policy — for example, a change to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered players by email to the address associated with their Account, or by displaying a prominent notice on the Platform for at least seven days before the change takes effect.

Your continued use of the Platform after the updated Policy takes effect constitutes your acceptance of the revised terms. The date at the top of this page shows when the Policy was last updated. We encourage you to review this Policy periodically to stay informed about how we protect your data.

Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about how k777k processes your personal data, please contact our privacy team. We aim to respond to all privacy-related enquiries within 72 hours on business days.

Privacy contact: [email protected] — Please include your full name, Account username, and a clear description of your request or complaint in your email. k777k does not handle privacy requests by telephone or postal mail. All official communications from k777k originate exclusively from the @k777k.org email domain.